How we can assist you
Thank you for getting in touch with Cheapflyshop. Whether you need help with a new booking, have a question about an existing reservation, or need support with a change or cancellation, our team is ready to assist you.
Support Hours
Our team is available to take calls:
Monday – Sunday: 09:30 am – 9:00 pm (UK time)
Call volumes can be higher during peak travel seasons and popular booking periods. If you prefer not to wait on the line, we strongly recommend sending us an email.
Email Guidelines
- We aim to respond to all emails within 24 hours.
- Always include your booking reference (starting with “Cheapflyshop”) in the subject line.
- The more detail you provide (flight dates, passenger names, issue), the faster we can help.
Urgent Booking Corrections
If you notice an error on your booking (incorrect name spelling, wrong dates, etc.), please email us on the same day the booking was made, ideally before 8:00 pm UK time.
Subject: Urgent Correction – Booking Ref [Your Reference]
Requests received the following day or later may be subject to airline change fees and service charges.
Complaints & Escalations
If you are not satisfied with our service, email support@Cheapflyshop.com with the subject line “Complaint – [Booking Reference]”. We take all feedback seriously and aim to resolve issues fairly and transparently.
Company Info
| Trading Name |
Cheapflyshop |
| Legal Entity |
EMEIA Travel Mart Ltd |
| Company No. |
11576383 |
| VAT Number |
119 546778 |
We are a UK-registered company and operate as a non-ATOL travel intermediary. Tickets are issued under the ATOL protection of our licensed suppliers where applicable.
Why Choose Us?
With 6,400+ Trustpilot & 2,400+ Google reviews (4.3 Avg), our team works hard to resolve issues efficiently.